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Frequently
Asked Questions
Question? Not answered here, ask us
– info@royaltyfreetunes.co.uk
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I can't download and listen to your royalty free
music preview files, why?
We offer preview/demo royalty free music
files in MP3. To play the MP3 files you need to have a
decent media player such as Media Player or Winamp. You
may experience problems playing MP3 files if you are using
QuickTime media player, the best solution in that case
it to remove it altogether.
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Do I have
to be a member of Paypal to purchase your royalty free
music?
No, as long as you have a credit, debit, American Express
or Solo card you may purchase our copyright free music
using the Paypal service. When going through the checkout
click the button where it says “ If you do not currently
have a Paypal account, click here ” and you will be taken
through the usual payment system with the option of joining
Paypal at the end of the process.
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I
cannot download the high quality MP3 files that I purchased,
why?
We use the services of Tradebit.com
as our download agent. When you purchase
your music they will send you an email confirming the
sale and enclosing your download instructions. If you
entered a false or incorrect email address during your
transaction then clearly you will fail to receive these
essential details. Provided you successfully received
your download key and email instructions you should easily
be able to download the high quality MP3 files that you
purchased. You may however need to update your version
of Winzip as the files you purchase come packed into ZIP
files for easier downloading.
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How long does it take for me to receive my music
files after purchase?
Once purchased you should receive an email from tradebit
within a few seconds of completing your transaction. This
email contains your purchase and contains your download
instructions which you use to log in to a secret download
page. From that point its simply a case of how fast your
internet connection performs and how many files you purchased.
We recommend you have broadband installed.
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How do I convert these high quality MP3 files
into WAV's?
There are many software applications that are widely available
either as freeware or trial versions of commercial software.
Here are some links to sites where you can obtain software
to convert our MP3 files into WAV's and other audio formats.
DB Power Amp Converter - This is our favorite File converter
for the PC - And its Free! Macintosh Users - Convert pretty
much any type of audio file with Quicktime Pro.
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What quality and format are downloaded files?
Our music downloads files are the best quality available
using MP3 technology. The download file formats are .MP3
at 44.1kHz, 192 kbps 16 bit stereo and offer you superb
audio above CD quality. The audio previews are at 128
Kbps which is equivalent to CD quality.
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What can I use your copyright free music files
for, what is acceptable use?
Most of our customers use our music for synchronization
in such multimedia applications as TV/Radio productions,
films, website background music, CD ROM, music on hold,
corporate video, video games, presentations etc. For a
full breakdown of exactly how and where you can use our
music please refer to our licence terms.
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How long does my royalty free music licence last?
Your music licence is in perpetuity – it never ends!
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Do I get a VAT / TAX receipt?
Due to the logistical nightmares of independent country
tax rates we do not charge VAT/TAX on your purchase, therefore
you will not require a tax receipt is no tax as charged
and thus no tax can be claimed back on products purchased
from Royalty Free Tunes.
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Can I resell your royalty free music?
Your basic licence when purchasing music from our site
does not allow you to resell our music, however we often
negotiate individual licensing deals for a customers specific
requirements. Please contact
us with your requirements and we will be
happy to provide you with costing's for sub licensing
and reselling of our products.
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Is your site secure?
During your card transaction your payment details are
entered into 100% secure online payment forms on secure
servers (https). These payment forms are held by globally
trusted third party Paypal. At no time are we in possession
of your credit card details.
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What is a synchronization licence?
This is also sometimes referred to as a "synch" licence
and it allows you to use a recording of a musical work
in audio-visual form: for example, as part of a film,
video, television program, commercial, CD-ROM or web site.
The music is synchronized, or recorded, in timed relation
with the audio or visual images. When you buy music from
Royalty Free Tunes you are buying a synch licence.
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What is a performance licence?
A public performance licence is something that a broadcaster
needs in order to be able to legally broadcast copyrighted
music. The term broadcaster applies to TV or Radio station/networks,
music on hold systems, public exhibitions, in store music,
theatres. In most cases these types of organisations already
have public performance licenses in place but if you're
new to the industry you may not be aware of the requirement
of a public performance licence. To assure you we are
not registered with an performing right society so there
you do not need to fill in any cue sheets as the various
companies will not seek to recover royalties for our music.
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But is your music really "Royalty-Free"?
Put very simply - you may use the music you purchase from
Royalty Free Tunes within the Licence terms and never
pay any royalty ever again. Our music is truly royalty
free music as it is neither registered with
PRS or PPL.
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